Subprocessors

A subprocessor is a third party that processes personal data or Customer Data on our behalf to help us run the Firmtalk website and platform. We minimise the data we share with each one, contract for confidentiality and security obligations, and review every subprocessor before they are added to this list.

The list below is complete as of the date above and covers the providers we use to run the Firmtalk website and the enquiries submitted through it. We do not list providers we are merely evaluating; a provider appears here before it begins processing data on our behalf, not after.

We will notify customers in advance of material changes to this list. If your firm has a written agreement with us that requires a different notice mechanism, that agreement controls.

Enquiries you submit through this website are stored on our infrastructure in the Mumbai (ap-south-1) region and emailed to us. Analytics events and session recordings, if you accept analytics cookies, are processed by PostHog in the United States. Nothing is sent to PostHog before you accept; if you decline, or later withdraw consent, no recording is made.

For deployments where Firmtalk stores Customer Data, we will confirm the region of primary storage in the order form or associated data processing agreement, and any additional subprocessor involved will be added to this list first.

We do not use Customer Data to train artificial-intelligence or machine-learning models for our benefit or for the benefit of third parties. No AI or machine-learning subprocessor appears on the list above, because none currently processes data on our behalf.

Where we later rely on a third-party AI provider to deliver a feature you have asked for, we will add it to this list under the same notice and review process, and contract for terms that prohibit that provider from training on your data.

If you would like to receive notice of changes to this list, or you have a concern about a specific subprocessor, email us at hello@firmtalk.ai. If you are an enterprise customer, please copy your account contact at Firmtalk.